Procedures for Answering The Door And for The Collection Of Children
Answering the door
The person who answers the door must always look at the monitor to identify the caller. If the caller is not known, the lock must be kept on whilst identification is sought, i.e. name, reason for call, name of the person whom the caller is here to see, employment card. Before granting a caller access, always check with an authorized person. Never grant access to anyone who is not known.
Visitors
Any visitors, such as sales people, therapists, college assessors, gardeners and handymen must fill in the visitor’s book on arrival.
Authorized collectors
Each child must have at least two authorized collectors. Parents are required to provide names and details of each authorized collector together with work, home and mobile phone numbers.
Every four months an email will be sent to parents:
- Reminding them that no one else is allowed to collect their child, even in an absolute emergency.
- Asking them to confirm that the authorized collectors are unchanged for the previous term.
- For new parents, asking them to provide the names and phone numbers of their child’s authorized collectors.
Persons prohibited from collecting children
If a different person calls to collect a child and the parents have not informed the nursery of this, then the parent’s permission must be obtained before handing over the child.
All staff should be aware that some children are not allowed to come into contact with members of their own family. In such circumstances, a register is kept of each child and their names of those families with whom that child is forbidden contact. If one of these family members should call at the nursery, they must not be granted access and an authorized person must deal with the situation and ensure that no contact is permitted. The child’s primary carer must be informed of the incident immediately thereafter.